Shipping & Returns
1. Processing Time:
- Orders are typically processed and shipped within 2-3 business days (excluding holidays) after payment verification.
- In case of any unforeseen delay, we will notify you promptly. Please ensure the contact information provided is accurate.
2. Shipping Methods and Providers:
- We offer shipping through reputable carriers such as UPS and FedEx.
- The shipping method available for your order will be displayed during the checkout process.
- We reserve the right to substitute the shipping method based on factors like destination, item weight, or shipping restrictions.
3. Shipping Destinations:
- We currently offer shipping Domestic and International. Please note that certain areas may have limited or no shipping coverage. Contact our customer support for more information.
4. Shipping Costs:
- Shipping costs are calculated based on the total weight, dimensions, destination, and the chosen shipping method.
- The shipping cost will be displayed during the checkout process before completing the order. Please review the details carefully.
5. Order Tracking:
- Once your order is shipped, we will provide you with a tracking number or a tracking link via email.
- You can use this tracking information to monitor the delivery status of your order.
6. Customs and Import Taxes:
- Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.
- Please check with your local customs office for details on possible additional fees.
Return and Refund Policy for RN3D.STORE
1. Return Eligibility:
- Items must be returned within 30 days of the purchase date.
- The product must be unused, in its original packaging, and in the same condition as received.
- Certain products, such as digital downloads or customized items, are not eligible for returns. Please check the product description for details.
2. Return Process:
- To initiate a return, please contact our customer support team at firstname.lastname@example.org Our friendly staff will guide you through the process.
- Provide the order number, item details, and reason for return.
- We may request additional information or evidence to assess the return eligibility.
3. Refund Process:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 5 business days.
- If approved, the refund will be processed via the original payment method within 5-7 business days.
- Shipping costs for returning the item are generally non-refundable, unless the return is due to our mistake or a defective product.
- We reserve the right to refuse a refund if the returned item is not in compliance with our return policy.
- Returns received after the specified timeframe may be subject to partial refunds or store credit instead of a full refund.